Coventry City Football Club is an ambitious, forward-thinking organisation with a proud heritage and a clear vision for the future. We are growing both on and off the pitch, investing in our people, our facilities, and our community. Joining us means being part of a progressive club where every role contributes to success, innovation is encouraged, and excellence is recognised. We offer the unique opportunity to work in a high-performance sporting environment while being part of a supportive, values-driven team that is shaping the next chapter of our journey. At Coventry City, you won’t just be working for a football club, you’ll be part of a movement.

About the Role

As an MSLO, you'll be the friendly face of the Club, helping supporters with enquiries, gathering feedback and ensuring every fan enjoys a safe, welcoming and memorable matchday experience. Acting as a key link between Coventry City and its supporters, you'll work closely with fan groups, home and away supporters, and internal teams to help resolve issues and improve engagement.

What you'll do

• Welcome and assist supporters on matchdays.

• Respond to fan enquiries, concerns and feedback.

• Engage with supporter groups and visiting fans.

• Escalate and help resolve supporter issues.

• Promote the Club's values in a positive and professional manner.

• Help create an inclusive, enjoyable and safe environment for all supporters.

What we're looking for

• Excellent communication and customer service skills.

• A friendly, approachable and confident manner.

• Ability to remain calm and professional in challenging situations.

• Strong teamwork and problem-solving skills.

• A proactive, can-do attitude.

• Knowledge of football and supporter culture is desirable.

• Commitment to safeguarding, equality and inclusion.

Requirements

• Must be aged 18 or over.

• Previous customer service experience preferred.

• Available to work evenings, weekends and home matchdays

• Must be eligible to live and work in the UK.

Safeguarding

We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.

Equality, Diversity & Inclusion

Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability.

Casual Role

This work is offered on a casual basis, there is no obligation for CCFC to offer work nor is their an obligation for you to accept offers of work.

Please note: this is not a full time permanent position.

Join the Sky Blue Army – shaping the future of Coventry City FC on and off the pitch