Coventry City Football Club is an ambitious, forward-thinking organisation with a proud heritage and a clear vision for the future. We are growing both on and off the pitch, investing in our people, our facilities, and our community. Joining us means being part of a progressive club where every role contributes to success, innovation is encouraged, and excellence is recognised. We offer the unique opportunity to work in a high-performance sporting environment while being part of a supportive, values-driven team that is shaping the next chapter of our journey. At Coventry City, you won’t just be working for a football club, you’ll be part of a movement.

Role Purpose

To provide a safe, welcoming, and enjoyable environment for all supporters and visitors attending fixtures and events primarily at the Coventry Building Society Arena.

Stewards play a key role in crowd safety, customer service, and matchday operations, working in line with Coventry City FC’s Safety Policy and the Green Guide.

This role is on a casual hours basis supporting our matchday/events which will include evenings, weekends, and Bank Holidays.

Responsibilities:

Safety & Crowd Management

Monitor crowd behaviour and identify potential risks, incidents, or hazards.

Assist with controlled movement of spectators, including directing fans to seats, managing entry points, and supporting safe stadium ingress and egress.

Ensure all gangways, exits, and emergency routes remain clear.

Respond calmly and efficiently to emergencies, evacuations, or incidents as instructed by supervisors.

Carry out pre- and post-event safety checks to ensure standards are met.

Customer Service

Provide excellent customer care to all supporters, including answering questions, giving directions, and offering general assistance.

Deal with queries, complaints, and issues in a polite, professional manner.

Help create a friendly and inclusive atmosphere consistent with Coventry City FC values.

Matchday Operations

Operate turnstiles where required, monitoring ticket validity and assisting supporters with access.

Observe and report any anti-social behaviour, prohibited items, or breaches of ground regulations.

Support with lost property, lost persons, and vulnerable spectators.

Maintain strong communication with supervisors and control room staff via radio.

Compliance & Standards

Comply with the club’s health and safety policies, ground regulations, and relevant legislation.

Participate in mandatory training, including spectator safety qualifications where required.

Uphold the club’s safeguarding, equality, and inclusion standards at all times.

Essential

Strong communication and interpersonal skills.

Calm, confident, and able to work under pressure.

Reliable, punctual, and professional in appearance and approach.

Ability to work as part of a team in a busy, fast-moving environment.

Willingness to work flexible hours, including evenings and weekends.

Desirable

Previous stewarding, customer service, or security experience.

Level 2 NVQ in Spectator Safety (or willingness to work towards this).

Knowledge of football matchday operations.

Safeguarding

We are dedicated to protecting and promoting the welfare of children and vulnerable adults. Our Club is committed to maintaining safer recruitment practices. An enhanced DBS check is mandatory for this role.

Equality, Diversity & Inclusion

Coventry City FC proudly champions equal opportunity! We believe in fairness for all, ensuring our recruitment and selection practices respect every individual's unique background. We warmly invite applicants from every background, celebrating diversity in race, nationality, religion, gender, age, and ability.

Join the Sky Blue Army – shaping the future of Coventry City FC on and off the pitch